Please read the following terms and conditions carefully before deciding to use our online store.

Prerequisite is that you have reached the age of sixteen (16) or have the consent of your parent or legal guardian. Its use indicates your willingness to abide by the following terms. These terms apply only to the use of the website, have been drafted and interpreted in accordance with the provisions of Greek law, any dispute between them falls within the jurisdiction of the courts.

These terms are considered acceptable by the customer when using the website and when executing an order.

Terms of use

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply to the use of our company’s online store.
These terms are considered acceptable by the customer when using the website and when executing an order.

1) Online shopping
2) Secure Transactions
3) Personal Data
4) Limitation of liability
5) Intellectual property
6) Price list
7) Availability
8) Returns due to incorrect order
9) Order cancellation
10) Payment methods
11) Transportation and Deliveries
12) Transportation costs
13) Order delay


1) Online shopping

In the case of online purchases, by confirming your order form, you declare your binding action of interest in purchasing the selected products. The purchase of a product has legal force with the payment of the corresponding price by the customer.

2) Secure Transactions

Our goal is, every purchase or transaction through our online store, to be completely secure, trustworthy, and above all to know that all your personal data (Credit Card and others) is completely secure.
For this reason, we have chosen to make credit card transactions directly in the safe environment of the bank, so that we can not intervene in the whole process.
Our Website uses the SSL protocol during your credit card payment, as you are transferred to the website of the partner bank, for secure online transactions.
This encrypts all of your personal information, such as your credit card number, so that it cannot be read or altered when transferred over the Internet.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for authenticating websites to network users and for encrypting data between web users and web servers.
An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer.
In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been processed during transfer.
This achieves the highest possible degree of security.

3) Personal Data

Our company collects your personal data:
a) In case of order
b) In case of registration on our website for member login
This information is: Name, Address, Telephone and e-mail.
These are used exclusively for your best service and proper delivery of your purchases.
Our company undertakes not to sell or rent this data to third parties in any case. Their use will always be in accordance with the Personal Data Protection Legislation.
All your data is stored on servers that have Passwords and all the necessary protection systems. We ensure compliance with the principles of Personal Data Protection when using the services of this website regarding e-commerce and distance selling, in agreement and compliance with international, European and domestic Greek law and specifically with the provisions of Law 2251/1994 on consumer protection, directive 2000/31 / EC and Presidential Decree 131/2003 on electronic commerce, as well as Law 2472/1997 on the protection of the individual and personal data as supplemented by the decisions of the Chairman of the Committee on Personal Data Protection, PD 207/1998 and 79/2000
and article 8 of N. 2819/2000 and Directives 95/46 / EC and 97/66 / EC.

Regulation 2016/679 and Directive 2016/680.

The personal data you declare are used exclusively by this website and the companies cooperating with it, in order to promote and execute the transaction, also it is not allowed to be used by any third party, without observing the provisions of N. 2472/97 on the protection against processing of personal data, as in force from time to time.
We act in accordance with applicable law. Your personal information is kept secure for as long as you are registered as a member of the online store and is deleted if requested by you.
In case our database is violated and your personal data is stolen or destroyed, we will inform you within 72 hours in writing as well as the Independent Personal Data Protection Authority. You can use our website by referring to the bottom of the main page in the Category GDPR Tools to process your personal data, change your password, your Personal Information, your saved addresses as well as your Orders.
You can request a Report on your personal data via the contact form as well as request the deletion of this.

OBLIGATIONS & RIGHTS OF THE CUSTOMER
The customer is obliged to register as a member or as a visitor in the online store by filling in exactly the information required by the relevant form, in order to be able to make the purchases he wishes.
The customer is obliged to indicate an address (home or work) for the delivery of the order, which will be made in working days and hours. In case the shipping address of the order is declared incorrect, the responsibility lies solely with the customer.
The customer recognizes that the color rendering may deviate from reality in terms of shades and tones, as they are rendered by electronic machines, the settings of which are influenced by many parameters and are defined by the capabilities of each machine and the individual user.
The customer has the right to change products of equal value, if they have not been used or processed, within 14 calendar days of receipt, assuming shipping costs for the return of products to the company and informing it of new products it wishes, if they they are available. The customer has the right to withdraw, if the packaging of the product has not been opened, within 14 calendar days from receipt, returning the product at its own expense to its original condition.

COLLECTION AND USE OF PERSONAL DATA
The site collects personal data:
• when the visitor / user subscribes to his services
• when using its products and / or services and
• when he visits his pages and / or enters his promotional / advertising programs.
The site uses the personal data of visitors / users / members for three general reasons:
• informative support of its customers / users and the selection of the content it offers them, so that it is relevant to their general preferences
• the satisfaction of the respective requirements of its customers / users regarding the services and products available from and through the website.
• informing them about new offers of services and products.
This site does not store in the database it uses and in any way the financial data of its customers (credit card details, bank accounts).

PUBLICATION AND DISCLOSURE OF PERSONAL DATA
The website undertakes not to sell, rent or in any way publish and / or disclose the personal data of its visitors / users / members to any third party, unless:
• Has the explicit consent of visitors / users / members to channel personal data.
• The transfer of personal data to legal and / or natural persons who cooperate with us becomes necessary for the realization of the wishes and / or orders of users / members. Legal and natural persons who work with us have the right to process the personal data that its users / members submit to it only to the extent that is absolutely necessary to provide support to our site.
• It is required due to compliance with the relevant provisions of the law and to the competent authorities only.

COOKIES ARCHIVES
This website may use cookies to identify the visitor / user of certain services and pages. Cookies are small text files that are stored on the hard drive of each visitor / user and do not receive knowledge of any document or file from his computer. Their purpose is to notify the site visited by the user, of his previous activity and are used only to facilitate the visitor / user access to specific services of the site and for statistical purposes in order to determine the areas in which our services are useful or popular or for marketing purposes. The visitor / user of the website can configure his server (browser) in such a way that either warns him about the use of cookies in specific services or does not allow the acceptance of the use of cookies in any case. In case the visitor / user of the specific services does not wish the use of cookies for his / her identification, he / she cannot have further access to these services.

LINKS TO OTHER WEBSITES
This site may contain links (links) to other websites which are not controlled by the same but by third parties (natural or legal persons). In no case are we responsible for the Terms of Protection of the Personal Data of the visitors / users that these bodies follow.

IP ADDRESSES
The IP address through which the visitor / user’s PC has access to the Internet and then to our website is reserved for technical purposes and is used exclusively for the collection of statistics and the application of security keys.

APPLICABLE LAW
The management and protection of the personal data of the user of the services of the website is subject to the terms of this section as well as to the relevant provisions of the Greek legislation (N. 2472/1997 for the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Committee for Personal Data Protection, the P. D. 207/1998 and 79/2000 and article 8 of L. 2819/2000 as well as Law 2774/1999 and European law (directives 95/46 / EC and 97/66 / EC).

These terms are formulated taking into account both the rapid development of technology and in particular the Internet and the existing although not fully developed set of legal regulations on these issues. In this context, any relevant arrangements will be the subject of this section.
In any case, the website reserves the right to change the terms of protection of personal data after informing the visitors / users and within the existing or possible legal framework.
If a visitor / user does not agree with the terms of protection of personal data provided herein must not use our services.
The new framework for the protection of personal data in the European Union (GDPR) is co-formed by 1 new Directive and a Regulation, while the amendment of another directive on the protection of privacy in electronic communications is imminent.

It should be noted that the regulations are binding legislative acts and their implementation in all EU countries. is mandatory.

a. Regulation 2016/679, also known as the General Data Protection Regulation.
b. Directive 2016/680, on the protection of individuals against the processing of personal data by competent authorities for the purpose of preventing, investigating, detecting or prosecuting criminal offenses or the execution of criminal sanctions and on the free movement of such data.

4) Limitation of liability

Despite the frequent updates and corrections in the descriptions of our products, due to the abundance of information, which is given to us exclusively by our suppliers, any errors may exist either in them or in their technical characteristics. Our company and consequently the website, bears no responsibility in case of such errors. In any case, the descriptions and technical information are helpful and are not considered binding. For this reason, before each purchase, your order is checked by one of our specialized partners in order to avoid any omissions and errors.
If you notice anything that could correct a description please contact us at the contact email.
Our company can provide no guarantee for the availability of the products, but guarantees your timely notification of any non-availability.
Our online store is not responsible for technical problems that may occur to users when attempting to access our website. Also, our company does not bear any responsibility in case of manufacturing defects of the products as well as omissions in information, technical specifications and instructions for use that accompany the products.
The descriptions, information, photos and logos that appear in our online store are available solely for the best guidance of the user in it.

5) Intellectual property

Our website is the official website of our company.
All content of the websites, including images, texts and products are the intellectual property of it and are protected by the relevant provisions of Greek law, European law and international conventions.
No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, for commercial or other purposes. It is allowed only in case a relevant special written license / approval has been given by our company.
The descriptions, information, photos and logos that appear on our website are solely for the better guidance of the user within it.
All logos presented on our website are the property of the company they represent. In any case, their appearance and display on our websites should in no way be construed as a transfer or assignment of their license or right of use.

6) Price list

Prices are checked almost daily by our store. However, due to the many factors that determine them, changes in them occur quite often.
Adjustments to the price list can be made at any time without our prior notice.
In any case, the prices are binding on the part of our company when confirming an order on our part. Additional product offers have an expiration date and their prices can return to their original levels after the expiration date. supply or after the stock has been depleted.
Prices are in Euros and include VAT 24%.

7) Availability

Most of our products are ready to be delivered to our store.
We strive to ensure prompt delivery to customers in all our items.
Due to the large quantity of our products, which is constantly changing and increasing, in some cases there is a problem of availability, either due to high demand or due to untimely delivery by our suppliers.
In case a product is not immediately available, we inform you and immediately give you alternative solutions. Product availability checks are done at the end of each day and therefore a product may seem readily available when in fact it has been sold out.

8) Returns due to incorrect order

Returns are accepted due to incorrect order within 14 days of receipt and only for replacement with another similar product.
All transportation costs are borne exclusively by the buyer.

  1. i) The product must not have been used under any circumstances.
    ii) The packaging must be kept in excellent condition.
    iii) Otherwise our company may refuse to return the product. Shipping costs are borne solely by the buyer.
    iv) Our store should be informed immediately before any action.
    v) In case of our mistake all costs are borne exclusively by our company.

    9) Order cancellation.

The order can be canceled in the following cases:
1) Before the order is completed, during the electronic order process you can CANCEL and remove the quantities of products from your cart by clicking the “DELETE” button.
2) If the online order has been completed but the product has not been shipped yet, you can call us at our contact numbers and cancel your order. In case your product is a special order product, which in turn we have already ordered from our supplier, it is not possible to cancel the order and return any deposit or even the amount of its full payment.

10) Payment methods

1) With cash or card (debit / credit) at the store
2) Cash on delivery

11) Transportation and Deliveries

Delivery of our products after availability confirmation is immediate.

You can pick up the products as follows:

A) From our store from Mon / Wed / Sat: 08: 00-15: 30 & Wed / Fri / Fri: 08: 00-20: 00
Β) Courier
(The usual delivery for areas within Ioannina is 1-2 working days while for areas outside Ioannina 2-3. For inaccessible areas the delivery time may differ).

C) With a transport company
The costs of the transport company are borne by the buyer.


12) Transportation costs

Shipping costs are not included in the price of the products.
Α) By Courier The shipping cost is stated in the purchase invoice of the products or the retail receipt and is paid with the total price.
B) By transport company: The shipping cost is not listed in the purchase invoice of the products or the retail sales receipt and is paid to the transport company of your choice upon receipt of the products. C) By Greek Post: The shipping cost is listed in the purchase invoice of the products or the retail sales receipt and is pre-paid with the total price only by transfer or deposit of the amount to the banks cooperating in our company before the shipment of the order. We are not responsible for:
1) delays due to the carrier. The transportation of the products in each case is the responsibility of the buyer and they travel at his sole risk. In case of damage during transport, our company bears no responsibility.
B) delays due to force majeure, weather conditions, etc.

13) Order delay

The order may be delayed for the following reasons:
1) The product has been delayed to be shipped by our supplier. There are cases of longer than normal delivery from our supplier for various reasons. In any case, we will contact you to inform you and suggest an alternative if you wish. In case you do not agree with an alternative, we cancel the order and refund any money that has already been paid.
2) The product you ordered has been canceled or is not available: Of the thousands of products we have in our online store, there are rare cases where our suppliers suddenly and unannounced announce that they stop or change their production, or cancel them, or delay delivery. their.
In this case, an employee of our company will contact you directly to give you all the alternatives.
3) In case it is impossible the telephone and / or the email communication with you. In each order, confirmation of your order, details and any clarifications is made by phone and / or via e-mail. There is a case that some of the emails we send you go directly to the folder with the “Spam”. You can look there for any updates on the progress of your order.
4) In extreme weather events, in strikes as well as in any case of force majeure.